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| City |
Lewisville |
| State/Province |
Texas [TX] |
| Title |
Broadband Network Technician |
| Overview |
Responsible for installation, test, turn up, of all central office, master control, remote network backbone equipment pertaining to Enterprise Data, Wholesale voice / data, and Retail MDU, MTU, and SDU areas. Responsible for enterprise customer premise equipment installation, testing, activation and trouble repair calls for Enterprise customers by monitoring and completing all new, change, and disconnect orders on or before the due dates in Cronus workflow calender. |
| Responsibilities |
- Install, turn-up and maintain all analog, digital and optical devices, at all hub sites and remote sites. This includes coordinating with the engineering departments to ensure all necessary equipment and supplies needed to complete assigned work has been ordered and/or delivered, inserting new or removing equipment into or from existing Optical rings, ensuring all facilities and equipment are alarm free daily, trending all alarms identifying repeat alarms and provide root cause analysis on all outages and repeat alarms.
- Perform weekly, monthly and quarterly maintenance on all equipment. This includes, but not limited to, grounds maintenance, house keeping (site interior cleaned, equipment and filters cleaned), testing all telephony facilities designated as “bad” and providing reporting on all findings and/or corrections.
- Install, turn-up and test Commercial/Enterprise (OC-XX, DS3-DS0) work orders. Work all circuit troubles on facility and equipment to include any necessary maintenance windows required. Complete all required maintenance notification and Method of Procedure forms. Include a detailed description of work to be performed, potential degradation and/or outage duration and back-out procedures.
- Maintain an accurate inventory of all assigned tools, test equipment and vehicles. Maintain an accurate inventory of all spare equipment associated with the analog, digital and optical equipment to ensure critical spares are maintained. Provide a written inventory of tools and test equipment, noting any worn out, damaged or missing items semi-annually. Complete monthly vehicle inspections to be turned by the first business day of each month. Complete monthly critical spare inventory report.
- Respond to all outages and degradations within two hours of notification. Provide hourly updates to the Network Operations Center, supervisor on-call and manager. Provide a detailed Reason For Outage form to manager after services have been restored.
- Complete all CRONUS and OMNIA orders on or before their due dates. Keep comments updated with the status of the order, especially on any orders that could potentially miss the due date. Record all test results and any additional customer contact information in the comments prior to completing the order.
- 7X24 support on an as needed basis to include an on-call rotation. Provide a detailed report of all after hours call outs. Report should include reason for call out, Remedy and/or CSG ticket number, trouble resolution and duration of time spent resolving trouble. |
| Requirements |
1. Resourcefulness- Can think strategically and make good decisions under pressure; can set up complex work systems and engage in flexible problem-solving behavior.
2. Planning and Goal Setting- Can translate vision into action when applicable
3. Acting Systematically- Understands the political nature of the organization and works appropriately within it; effectively establishes collaborative relationships and alliances throughout the organization.
4. Embracing Flexibility- Thinks “out of the box” and adjusts to change easily.
5. Doing whatever It Takes- Has perseverance and focus in the face of obstacles; takes charge, is capable of standing alone yet is open to learning from others when necessary.
6. Committed to Making a Difference- Demonstrates a strong commitment to the success of the organization and is willing to make personal sacrifices to contribute to that success.
7. Time Management- Sets priorities well; extremely productive; deals with interruptions appropriately; avoids spreading self too thin.
8. Relationship Building- Has credibility and is trustworthy in the eyes of co-workers.
9. Coping with Pressure, Adversity- Has the capability to cope in high-pressure situations, resilient, bounces back from failure and defeat.
10. Seeks Opportunities to Learn- Seeks out opportunities that may change perspective to provide an opportunity to learn new things
11. Communication- Is a clear and effective communicator, both verbal and written
12. Vision- Understands and stays focused on the organization’s vision
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| Functional Area |
Field Operations |
| Compensation & Benefits Overview |
● Medical, Dental and Vision Plans
● 401K plus employer matching contribution
● Paid Time Off
● Paid Holidays
● Basic Life and AD&D Insurance
● Voluntary Spouse & Dependent Life Insurance
● Short & Long Term Disability Plans
● Section 125 (Medical & Dependent Care Reimbursement) Plan
● Employee Assistance Program
● Tuition Reimbursement
● Free phone service, High-Speed Data, Cable Television (in Grande service area only)
Grande proudly embraces diversity and continues to be an Equal Opportunity Employer!
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